This Privacy Policy outlines how McMillan Electrical ("we," "us," or "our") collects, uses, discloses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom (UK). Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Data Controller
McMillan Electrical acts as the data controller for the personal information we collect and process in connection with our services.

2. Types of Personal Information Collected

We may collect and process the following categories of personal information:

- Contact Information: Name, email address, phone number

- Demographic Information: Age, gender, location

- Account Details: Account information

- Payment and Transaction Information: Billing details, payment history

- Communication Preferences: Marketing preferences and opt-ins

- Technical Information: IP address, browser type, device data, and usage statistics (via cookies or analytics tools)

3. Purpose and Legal Basis for Processing

We collect and process your personal information for the following purposes:

Service Provision: To provide, maintain, and improve our electrical services

Contractual Obligations: To fulfil contracts or pre-contractual requests

Customer Support: To respond to enquiries and provide after-sales support

Marketing Communications: To send you offers, updates, or news (only with your consent or where legally permitted)

Legal Compliance: To comply with laws and regulatory obligations

Protection: To protect our rights, property, or the safety of users and others

We rely on one or more of the following legal bases: consent, performance of a contract, legal obligation, or legitimate interests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience.
Cookies may also be used by third-party providers such as Google Analytics to collect aggregated, anonymous data on website usage.

You can manage or disable cookies through your browser settings. For more information, please refer to our [Cookie Policy] or contact us directly.

5. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers: With trusted partners (e.g. IT, marketing, analytics, CRM, or payment processors) who help deliver our services

Legal Authorities: Where required by law, regulation, or legal process

Business Transfers: In the event of a merger, sale, or reorganisation of McMillan Electrical

All third parties who process data on our behalf are bound by strict confidentiality and data protection obligations.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses — to maintain equivalent levels of data protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law.

Customer and transaction records: up to 6 years after the end of our relationship (for legal and accounting reasons)

Marketing data: until you withdraw consent or unsubscribe

8. Automated Decision-Making and Profiling

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

9. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.

10. Your Rights

You have the following rights under the UK GDPR:

Access: Obtain a copy of your personal information

Rectification: Correct inaccurate or incomplete data

Erasure: Request deletion of your information (“right to be forgotten”)

Restriction: Limit how we process your information

Objection: Object to processing for marketing or legitimate interests

Data Portability: Request data in a machine-readable format

Withdraw Consent: Withdraw consent at any time (where applicable)

Complaint: File a complaint with a supervisory authority

To exercise any of your rights, please contact us using the details below.

11. Data Security

We employ appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no system or transmission over the internet is completely secure, and we cannot guarantee absolute protection.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we process your data, please contact:

McMillan Electrical

21 The Courtyard

East Grinstead

RH19 3XU

Email: [email protected]

Phone: 0793 965 2450

Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated “Last Updated” date.